AI-Powered Customer Support Chatbot with Multilingual Capabilities
- Posted 5 months ago
- Remote
Job description
- Natural language understanding (NLU) for accurate query recognition.
- Multilingual support for at least five languages (e.g., English, Swahili, French, Spanish, and German).
- Integration with our existing helpdesk system (e.g., Zendesk, Freshdesk).
- A knowledge base for automated FAQ responses.
- Handoff capabilities to human agents when needed.
- Analytics dashboard to track chatbot performance and user interactions.
Deliverables:
- Fully functional and tested AI chatbot.
- Integration with our helpdesk system and website.
- Documentation and training materials for staff.
- Post-launch support for one month.
Skills Required:
- Expertise in AI and NLP technologies (e.g., Dialogflow, Rasa, or IBM Watson).
- Experience with chatbot development and API integration.
- Knowledge of multilingual language models.
- Strong understanding of customer support workflows.
Skills required
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