AI Agent for Sentiment Analysis and Feedback Management
- Posted 1 year ago
- Remote
Job description
- Analyze customer feedback from multiple channels (e.g., surveys, reviews, social media, emails).
- Categorize feedback as positive, neutral, or negative based on sentiment.
- Identify key themes and trends from customer feedback to provide actionable insights.
- Generate reports and dashboards for management, summarizing customer sentiment and feedback trends.
- Integrate with our CRM system for real-time feedback monitoring and follow-up actions.
Deliverables:
- AI-powered sentiment analysis tool integrated with customer feedback channels.
- Dashboard for real-time feedback monitoring and insights generation.
- Automated reporting system for sentiment trends and actionable recommendations.
- Integration with CRM for customer follow-up and support.
- Documentation for system setup, customization, and ongoing updates.
Skills Required:
- Expertise in natural language processing (NLP) and sentiment analysis.
- Experience with feedback management systems and data analytics.
- Proficiency in Python, TensorFlow, or similar frameworks for NLP.
- Familiarity with CRM systems and data integration techniques.
Skills required
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