AI Agent for Customer Support Chatbot
- Posted 1 year ago
- Partially remote
Job description
- Provide instant responses to frequently asked questions (FAQs) related to products, services, and account management.
- Understand and process natural language queries to offer personalized support.
- Handle live chat escalation to human agents when necessary.
- Learn from interactions to improve response accuracy over time.
- Integrate with our CRM and ticketing systems for seamless customer support.
Deliverables:
- Fully functional AI chatbot integrated with our website.
- Natural language understanding (NLU) capabilities for personalized customer support.
- Real-time chat support with escalation to human agents.
- Integration with CRM and ticketing systems for tracking issues.
- Comprehensive documentation and post-deployment support for troubleshooting and optimization.
Skills Required:
- Expertise in AI/ML, especially in natural language processing (NLP) and chatbots.
- Experience with chatbot frameworks like Dialogflow, Rasa, or Botpress.
- Strong programming skills (Python, JavaScript, etc.).
- Familiarity with CRM systems and ticketing integrations.
Skills required
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